EUR20.02
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EUR20.02
EUR21.24
EUR28.11
EUR22.57
EUR23.22
EUR22.76
EUR28.11
EUR21.08
EUR24.58
Keep a record of when you noticed and reported the issue. Use the current order's description rather than assumptions from an earlier purchase.
Describe the specific adjustment you need before assuming it is part of the offer. Do not treat a general willingness to help as acceptance of a particular specification.
Use the order reference from the original confirmation. A payment state and a fulfillment state may answer different questions.